Cloud Communications in Healthcare: Introduction
From patient experience and regulatory compliance to revenue and profitability, there’s a lot at stake for today’s healthcare providers. However, years of disparate technologies, policies, and processes are stifling many healthcare organizations and making it more difficult for them to operate at optimal levels of efficiency.
A seismic shift is shaking up the healthcare industry. Patients and consumers are one and the same. Patients expect value-based care, which means that providers must deliver outstanding service and results. At the same time, patients are more savvy, and are often more informed and comfortable managing their own care. Whether a patient is scheduling a video consult with their physician or receiving a follow-up appointment reminder, patient experience is crucial to the savvy patient.