Key features and services

Below we've listed a few key features and services that you should know. For an extensive list please see the Features & Settings section of our support site.

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Phone Numbers

Transfer existing phone numbers or choose new company numbers from your Admin Portal Dashboard. 

Learn more.

 

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Extensions

Extensions are numbers that you choose to specify how inbound and outbound calls are handled. Use the interactive guide “Set up Extensions” to manage:

  • Call forwarding options
  • Voicemail settings, including receiving voicemail recordings via email
  • Assigning devices (phones)

 

Read more on how to manage extensions

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Users

 

We have various user types; you can define their role and access level. At any time, you can change the account super user and update any user’s profile. 

 

Note: new users will receive an email that provides their username and secure link to access their Vonage Account. 

Use our interactive guide to manage users.

 

 

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Virtual Receptionist

 

An automated answering system that allows you to direct inbound calls and to customise how your calls get routed for holidays, lunchtimes, breaks or even after-hours calls. 

Use our interactive guide to schedule your business hours.

 

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Fax Service

Allows you to send and receive faxes through your online account, email or both. We offer personal and paperless fax.