Key features and services
Below we've listed a few key features and services that you should know. For an extensive list please see the Features & Settings section of our support site.
Phone Numbers
Transfer existing phone numbers or choose new company numbers from your Admin Portal Dashboard.Â
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Extensions
Extensions are numbers that you choose to specify how inbound and outbound calls are handled. Use the interactive guide “Set up Extensions” to manage:
- Call forwarding options
- Voicemail settings, including receiving voicemail recordings via email
- Assigning devices (phones)
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Read more on how to manage extensions.Â
Users
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We have various user types; you can define their role and access level. At any time, you can change the account super user and update any user’s profile.Â
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Note: new users will receive an email that provides their username and secure link to access their Vonage Account.Â
Use our interactive guide to manage users.
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Virtual Receptionist
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An automated answering system that allows you to direct inbound calls and to customise how your calls get routed for holidays, lunchtimes, breaks or even after-hours calls.Â
Use our interactive guide to schedule your business hours.
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